Refund & cancellation policy
Tomatillo is operated by Prayerson (“we”, “us”). We want you to pay for Tomatillo only if it is working for you. This policy explains how cancellation and refunds work.
Cancel any time
You can cancel a paid plan at any time from the Billing page in the app. Cancelling stops the next renewal. You keep your paid plan until the end of the billing period you have already paid for, and then your organisation moves to the Free plan — nothing is deleted.
14-day refund on your first payment
If you are not happy, you can ask for a full refund within 14 days of your first payment on a paid plan. This applies to both monthly and annual plans.
Renewals
Renewal payments are not refunded, and we do not give partial refunds for unused time in a billing period. Cancel before the renewal date to avoid the next charge.
If you were charged for a renewal you did not intend — for example, you meant to cancel and forgot — write to us within 7 days of the charge and we will look at it case by case.
Upgrades and downgrades
Moving between plans takes effect as described at checkout. Downgrading never deletes existing workspaces or team members; you simply cannot add more beyond the lower plan’s limits.
How to request a refund
Email hello@trytomatillo.com from the address on your account, with the date of the charge. Refunds are issued through Dodo Payments, our merchant of record, to the original payment method. They usually appear within 5–10 business days, depending on your bank.
Duplicate or incorrect charges
If you were charged twice or charged the wrong amount, we will refund the difference in full regardless of the time limits above.